Privacy Policy

1. Introduction

PT. Starwood Furniture Indonesia ("Starwood", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website starwood-furniture.com (the "Site") or interact with our services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, company name, and job title provided when you contact us, register as a professional, or submit an inquiry.
• Business Information: Company details, project requirements, trade references, and purchase history relevant to B2B transactions.
• Technical Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.
• Communication Data: Messages, inquiries, and correspondence you send us through our contact form or email.

3. How We Use Your Information

• To respond to your inquiries and provide quotations for furniture projects.
• To process professional registrations and manage your account.
• To improve our website, products, and services.
• To send relevant updates about products, exhibitions, and industry news (only with your consent).
• To comply with legal obligations and protect our legitimate business interests.
• To facilitate order processing, logistics, and after-sales support.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings. Essential cookies required for the basic functionality of the Site cannot be disabled.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist us with website hosting, analytics, email delivery, and payment processing.
• Logistics partners for shipping and delivery of furniture orders.
• Legal authorities when required by law, regulation, or legal process.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit (SSL/TLS), secure database storage, and restricted access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Contact inquiries are retained for up to 3 years. Professional account data is retained for the duration of the business relationship plus 5 years.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict the processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@starwood-furniture.com.

9. International Data Transfers

As an Indonesian company serving clients worldwide, your data may be transferred to and processed in countries outside your jurisdiction. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: