Frequently Asked Questions

For standard catalog products, our MOQ is typically 20–50 pieces per item depending on the design. For fully custom furniture, MOQ starts at 10 pieces. We are flexible and can discuss smaller quantities for sample or trial orders.

Yes. Starwood offers full OEM and ODM services. You can send us technical drawings, reference images, or sketches and our design team will create detailed 3D renderings for your approval before production begins.

Almost everything is customizable — dimensions, wood type (teak, mahogany, mindi), finish (natural oil, lacquer, painted, distressed), upholstery fabric, hardware, and packaging. We stock 30+ fabric options and can work with client-supplied materials.

Simply fill out our contact form or email us at info@starwood-furniture.com with your product references, quantities, finish preferences, and delivery destination. We typically respond within 24–48 hours with a detailed quotation.

Our primary material is Grade-A plantation teak from FSC-certified sources in Central Java. We also work with mahogany, mindi, reclaimed teak, and acacia. All wood is kiln-dried to 8–12% moisture content for optimal stability.

Yes. We hold FSC (Forest Stewardship Council) certification for responsible sourcing, SVLK (Timber Legality Verification System) compliance, and ISO 9001:2015 quality management certification.

Every piece passes our 12-point quality control inspection covering structural integrity, finish uniformity, hardware function, dimensional accuracy, moisture levels, and packaging durability. We also conduct load testing on all seating and tables.

Yes. We strongly recommend ordering a sample or prototype before committing to large orders. Sampling typically takes 2–3 weeks and allows you to evaluate quality, finish, and construction firsthand.

Standard production takes 8–12 weeks from order confirmation, depending on order volume and complexity. Custom furniture may require 10–16 weeks. We provide regular production updates with photos throughout the process.

We offer FOB (Free on Board) from Semarang or Surabaya ports as standard. CIF (Cost, Insurance, Freight) and DDP (Delivered Duty Paid) can be arranged upon request. We work with trusted international freight forwarders.

Products are wrapped in protective foam and bubble wrap, then packed in fumigation-treated wooden crates meeting ISPM-15 standards. We offer both flat-pack and fully assembled shipping options to optimize container space and reduce freight costs.

We export to 50+ countries worldwide, including the Maldives, UAE, Saudi Arabia, Australia, Japan, USA, UK, and across Europe, Africa, and Southeast Asia. Our logistics team handles all export documentation.

Yes. Architects, interior designers, hotel developers, and trade buyers can register for our Professionals Portal to access trade pricing, downloadable spec sheets, and a dedicated account manager.

Absolutely. We have supplied furniture for resort projects in the Maldives, hotel fit-outs in the Middle East, and restaurant chains across Asia. Our contract division handles end-to-end project management from design to installation support.

For large projects, we can arrange on-site installation supervision. Our project managers can travel to the destination to oversee assembly and quality assurance during installation.

Standard terms are 50% deposit upon order confirmation and 50% balance before shipment (T/T). For established partners, we can discuss letter of credit (L/C) arrangements. All payments are in USD.